It really struck me how well you listened to my brother and me during our first meeting with you. Within just a few minutes, you captured the essence of our family's story in a 'resting hearts' design. We loved it straight away and so did our sisters.
So far, people's first words about the memorial have included 'wow' - lots of 'wows' - 'beautiful' and 'I want one like that!'.
I just wanted to thank you again for inspiring us with ideas and turning them into reality. The memorial is stunning!
With regards and much appreciation."